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Multiple Customer Service Reps Needed at Greenway Outsourcing

About Greenway Outsourcing

Greenway Outsourcing is a dynamic and innovative outsourcing firm dedicated to providing top-notch customer service solutions to businesses worldwide.

With a commitment to excellence, efficiency, and sustainability, we help our clients enhance their customer experiences while optimizing their operational processes.

Our team is our greatest asset, and we foster a collaborative, inclusive, and growth-oriented environment.

Join us at Greenway Outsourcing, where your skills and talents will make a meaningful impact.

Position: Customer Service Representative

Job Type: Full-time / Part-time (Specify if flexible or specific hours)

Key Responsibilities:

  • Handle inbound and outbound customer inquiries via phone, email, chat, and social media in a professional and timely manner.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Resolve customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships and trust through open and interactive communication.
  • Meet personal/team sales targets and call handling quotas.
  • Collaborate with other team members and departments to resolve complex customer issues and improve overall service delivery.


  • Good communication skills
  • Attention to details and a good listener
  • Competent technical knowledge
  • Ability to honor deadlines.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive training and development programs.
  • Opportunity for career advancement within a growing company.
  • Flexible working hours and remote work options.
  • A supportive and inclusive work environment.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to  [email protected]


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